Terms and Conditions
Our page for Booking Terms and Conditions is intended to give detailed information on how you can successfully make bookings for your Tanzania safari holidays with Come Africa Safaris.
Tanzania safari booking conditions are guidelines for our esteemed visitors to avoid inconveniences & may change from time to time or vary from one tour to another depending on terms set by our partner service providers like accommodation properties, airlines, and government regulations. Terms and conditions for booking your Tanzania holidays are as follows:-
How far ahead of time does one need to book?
There is no cut-off. However, flights into Tanzania and Kenya are few, and getting seats on British Airways, KLM, Ethiopian Airlines, Turkish Air, and others might be difficult if you attempt to book less than two months before traveling. For peak season, it is advised to book at least nine months before traveling.
Tanzania and Kenya get busy in mid/early December as well as early January. After peak seasons there is no trouble booking if you plan your safari for not less than six to eight months. However, in case of last-minute safari booking please don’t hesitate to contact us, and we will be more than happy to see what we can do to assist you.
General Booking Terms and Conditions
All bookings should be confirmed in writing either by email & upon filling out our booking form.
Consider your bookings confirmed only when a deposit of 30% to 50% of the total tour price is paid and whose receipt has been approved by our bank (this will depend on the length of the tour as well as the length of the booking notice).
The balance of 70% or 50% must / shall be paid two weeks before the commencement of the tour. Balance to be paid in cash upon arrival can be negotiated by the sales staff of Come Africa Safaris & the clients, in this case, the balance is to be paid fully in USD only. Please note USD notes below 2006 are not accepted in Tanzania so Come Africa Safaris will as well not take them.
Cancellation and Refund
All cancellations of reservations must be in writing by email or fax and will be only active upon its receipt and replied to by Come Africa Safaris sales staff.
Cancellation fees are to be made for cancellation
- More than 60 days before arrival: A full credit note will be issued for future travel (within a certain period)
- 60 Days to 45 Days before arrival: 50% of the total tour cost shall be charged.
- 46 Days to 31 Days before arrival: 60% of the total tour price shall be charged
- 30 Days & the arrival day: 100% of the total tour cost shall be charged
No refunds for the following
- Substitution of the facilities or lost travel time
- Amendments/modifications of the itineraries after departure
- Existence of a situation beyond the Company’s control that needs other arrangements made to safeguard safety or promote participation and satisfaction of your safari
- Not appear at any accommodation, activity, services, or tour section with no prior notice (refer to the above).
- Termination of premature contract
Amendments
Once the itinerary is confirmed any amendments by the clients (change of hotel or date) shall not be charged however, if there will be any charges above the cost of the earlier booked cost Come Africa Safaris will charge you that difference.
Payment
According to Tanzania law non-residents are required to pay in foreign convertible currencies. In case of any extraneous details payments can be made in cash. We don’t encourage Credit Card payment upon arrival at present since we encountered some problems of fraud in the past and we now put some more emphasis on our Booking Terms and Conditions especially when it comes to Payments.
Furthermore, we don’t consider it as a safe way of payment at the moment therefore; we recommend payment by Bank transfer. But still, if you wish to settle the payment by credit card 10% surcharges will be added, please inform us so that we can tell you how to go about it.
Access
The company cannot be held accountable for an airstrip or any road conditions, which might hinder or make travel impossible at times. Any alterations to the preliminary itinerary are subject to the above-outlined conditions regardless of any matters or weather conditions.
Risk
The company’s director, management staff, employees, and the owner should not be held responsible in the presence of injury or death of any persons on tour nor for the incidence of loss or damage of personal property.
We would like to draw your thoughtfulness to the fact that there are certain natural risks existing when on safari or engaging in any persistent physical activity.
It is, therefore, your sole obligation to acquire proper medical medication, and inoculation and see if you are fit enough to carry out the trip, before departure. The company should not be answerable for illness, death, or injury sustained while touring the properties managed or owned by the company.
TERMS AND CONDITIONS
These are the terms and conditions representing the relationship between the organization and you, to the aggregate avoidance of whatever other terms and conditions. No adjustments to the terms and conditions may be made by any of the organization’s workers, approved delegates, or operators unless composed by an approved officer of the organization. All choices and matters subject to the organization’s circumspection should be by an approved officer of the organization. The Company maintains whatever authority is needed to utilize sub-builders for all or pieces of the administrations.
Disputes
If you have any reason for protesting while voyaging, you should instantly bring it to the consideration of the organization’s illustrative or operators who will endeavor to determine the circumstance & resolve the situation promptly.